Time guaranteed deliveries
We're doing our best to keep this information as up-to-date as possible with information supplied to us by our shipping company.
COVID-19, our customer phone lines are temporarily closed. We hope to be
up and running again soon! We're sorry for any inconvenience caused.
All orders are shipped same day of placing your order (cut off time 1pm) We have 2 delivery methods : Next Working Day and 2-3 working days . If you have not received your order within the times scales set out here it could be due to postal system failure. If this happens to you, please email our customer service team for further information at email@example.com
Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. We also don't ship at weekends.
Orders placed before 1pm Monday to Thursday will be dispatch same business day.
Orders placed after 1pm on Thursday will be dispatch on Fridays but please don't expect goods to be deliver on Saturday unless you paid for Saturday delivery .
Saturday delivery also available now.
Sunday delivery also available now - please contact us before purchase for details.
All UK Mainland orders are sent via Royal Mail , DPD , UK Mail or Yodel
Delivery to non UK Mainland:
Additional delivery charges may apply for shipments to the Scottish Highlands, Northern Ireland and Channel Islands. Please contact us when placing an order to confirm if shipping charges apply.
Additional delivery charges will apply for shipments outside of UK. Please contact us when placing an order to confirm shipping cost.
If you spend £200 excl VAT ( £240 incl VAT) or more we will deliver your order for free (UK Mainland only)
Click & Collect:
With Click & Collect you can order on-line and collect your order from our warehouse based in Christchurch BH23 3RU . You can select the collection time so that it suits you, and best of all this service is free. For more details please click here
Returns & Replacements
Please read our Return Policy by clicking here
If this does not help you with your query please email our customer services team at firstname.lastname@example.org and we will be happy to help.